Refund policy

RETURN & REFUND POLICY

At EMERGE, we strive to deliver high-quality products and a seamless shopping experience. Please read our policy carefully before making a purchase.

Returns

We offer a 3-day return policy. Customers may request a return within 3 days of receiving the product.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags, packaging, and accessories must be intact
  • The product must be returned in the same condition as received

Any returns that do not meet these conditions will not be accepted.

Refunds

We do not offer refunds under any circumstances.

Exchanges / Store Credit

Once your return is received and inspected:

  • You may be offered an exchange (subject to availability)

Return Process

To initiate a return:

  1. Contact us within 3 days of delivery
  2. Provide your order number and reason for return
  3. Our team will guide you through the return process

Non-Returnable Items

The following items are not eligible for return:

  • Used, washed, or damaged products
  • Items without original packaging or tags
  • Products returned after 3 days

Important Notes

  • Return shipping charges may be borne by the customer
  • We are not responsible for items lost or damaged during return transit

By placing an order with EMERGE, you agree to this policy.